Refund policy

Because every item is personalised and made to order just for you, we can't accept returns or exchanges if you change your mind. Personalised goods are exempt from the usual 14-day cancellation right under EU consumer law.

If something is wrong, we'll put it right. If your gift arrives damaged, faulty or misprinted, or isn't what you ordered, email us at buhagiarrodianne@gmail.com within 30 days of delivery with your order number and a photo. We'll send a free replacement or give you a full refund, whichever you prefer. You won't need to send the item back.

Please check your personalisation. Please double-check names, dates and spelling before you place your order, because we print exactly what you type. If you spot a mistake, email us within 2 hours of ordering and we'll do our best to fix it before it goes to print.

This doesn't affect your legal rights as a consumer.